Call us on
01202 128111
Heart icon
Heart icon
Get Help
How can we help?
Get in touch with us and one of our friendly team can call you back to discuss your needs.
What would you like help with?
How would you like us to contact you?


Find out about accessibility within our grounds and offices.

Meeting the needs of our visitors is very important to us.

Whilst our cemeteries are accessible, in the more historic sections of our cemeteries, you may wish to request further assistance from the BCP Bereavement Care team.

We have disabled parking spaces at both Bournemouth and Poole Crematoria, close to the chapels. The toilets at both of these locations are fully accessible. Learn more about parking at each location.

A limited number of wheelchairs are available to borrow for visitors to either Bournemouth or Poole crematoria (these can be found in the waiting rooms - please ask for assistance).

Both BCP Bereavement Care offices, and the ceremony halls, in Bournemouth and Poole are wheelchair accessible and have a hearing loop.

We have baby-change facilities at both Bournemouth and Poole Crematoria.

If you have specific needs about your visit or the service, please do contact us for further assistance.

Special educational needs and disabilities (SEND)

For those requiring additional support with special educational needs and difficulties, you can find some organisations to support your bereavement on our useful links page.


Accessibility statement for

View our full Accessibility Statement.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, email . We’ll consider your request and get back to you in 20 working days.

Reporting accessibility problems with this website

We want to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, email .

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

BCP Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exceptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons:

  • Images - some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 criteria 1.1.1 (non-text content). When we publish new content we’ll make sure our use of images meets the requirements under accessibility guidelines, following best practice laid out in W3C alt decision tree. Existing non compliant images will be reviewed and updated by the end of this year.
  • Tables: the iFrame has no 'title' attribute or the 'title' attribute is empty. This fails WCAG 2.1 guideline 4.1.2 Name, Role, Value. Additionally HTML formatting such as 'border', 'align', or 'bgcolor' is used in some tables, rather that CSS formatting. This fails WCAG 2.1 criteria 1.3.1 Info and Relationships. We are working on table styling issues.
  • The purpose of some links is not clear enough to screen readers and some link text is used for multiple different destinations on some pages. This fails WCAG 2.1 guideline 2.4.4 Link Purpose (in context). These errors should be corrected by April 2024.

Content that is not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 unless they're essential to providing our services.

We are working on a disproportionate burden clause for categories of PDF that are not part of an essential service, given the time and cost of making all PDFs accessible and their relatively low levels of usage. Meanwhile, we are prioritising the improvement the accessibility of documents that contain information about how to access or use our statutory services. We plan to either fix these or replace them with accessible HTML pages.


Some of our older videos do not meet accessibility standards because they do not have captions. The accessibility regulations do not require us to fix videos published before 23 September 2020. New videos will include captions.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 26 May 2022. It was last reviewed on 26 May 2022.

This website was last tested in May 2022. The test was carried out by BCP Council Web Team using Siteimprove and manual testing exercises. Read the accessibility report.